Submit a Support Ticket

Once you submit your ticket, you’ll receive an email containing your ticket number and any related Knowledge Base articles. You can track the status of your ticket in our Customer Portal.

Want to know more about how the support process works?

Read our Support and Escalation Policy.

Tell us about you.

Please make sure your contact information is accurate so we can get back to you as soon as possible.

First Name*

Last Name*

Your Role* Please select the role within the company that best describes your primary function and responsibilities.

• Please Select
• Owner / CEO
• Senior Executive / Management
• Warehouse Management
• Warehouse Operations
• Customer / Account Management
• Customer / Account Service
• Finance / Accounting
• Other

Company Name*

Email*

Your Infoplus Site URL* Please provide the URL for the Infoplus site you are requesting support for.

Your Infoplus Instance Type*

• Please Select
• 3PL
• 4PL
• Retailer
• Wholesale
• Other

What type of issue is this?* In what area can we help you today? Hint: If you’re not sure, you probably want “Infoplus application support”

• Please Select
• InfoPlus application support - issues using the Infoplus WMS
• My company’s InfoPlus account (account status, billing, etc)
• A request for a new feature or enhancement in InfoPlus

Issue* Please provide a short and clear headline of the issue.

Details about the Issue* Please provide as much detail as possible about the issue. The most common cause of delay in solving support tickets is missing information. The more details, the better and quicker we can assist you.

Related Information* Include information such as relevant Line of Business, SKUs, Order Numbers, Names of Filters, User Reports, Fulfillment Plans, etc. (put N/A if not applicable).

Upload Screenshots, Related Files and/or Error Messages Please upload any screenshots, related files, or error messages that will help us better understand your issue. Upload as many screenshots or files as needed.

Priority* Please help us understand the nature and priority of this issue. Please also see our Support Terms of Service for details about abuse of support priorities.

• Priority 3: General issues. Includes product questions, problems, and help with application features and setups.
• Priority 2: Degraded service. Includes intermittent issues and reduced quality of service.
• Priority 1: Business critical. Only available for entire production applications that are offline or not responding.